Having automated the way business is done, you get responses to issues almost in real time, and enjoy proactive behavior which is more about anticipating what is going to happen, and then running business accordingly. Automation helps to eliminate productivity gaps and exploit high gain areas. Thanks to automation, you know when the result will be completed, how much time it will take and what result it will be.
With a business process automated, you have full control over it, 24/7 and without errors. Going further, it is possible to get down to optimization. Identify repetitive routine tasks and functions, build and deploy automation and, thus, free people for an opportunity to upskill and do a more creative and fulfilling job. Operational improvements can be achieved in many ways.